GENERAL CONTRACTING CONDITIONS
GENERAL CONTRACTING CONDITIONS
OBJECTIVE AND GENERAL TERMS
The product descriptions that appear on this Website reflect the finished products as closely as possible. However, this information and the product photos and videos published on the Website are for the purposes of illustration only. The price of the products may not include shipping and other costs, which will appear in detailed form before the sale is final.
The purchases that are made and delivered within the territory of EU member states are subject to VAT. Purchases and deliveries made outside the European Union and in the Canary Islands Ceuta and Melilla are exempt from VAT, the application of other taxes and/or customs fees in any of these other territories notwithstanding.
Should a product that has been ordered not be available, the customer will be informed via e-mail of the full or partial cancellation of the order. The partial cancellation of an order due to lack of product availability does not give the customer the right to cancel the full order. If a customer wishes to return a delivered product as a result of the unavailability of another product, he or she will be subject to the conditions in the section on Returns.
Any purchase on the Website is paid for when the order is final via a credit card, a debit card or PayPal. The corresponding shipping fees are added to the initial price of the products displayed on the Website. All this information will be displayed in detail before the sale is final and will be explicitly accepted by the customer.
For each order, DOROTEA will send a purchase receipt to the e-mail address provided on the order form. A legal invoice will only be issued if it is expressly requested.
DOROTEA has the highest level of security measures in place for its payment system, making use of a secure server and SSL (Secure Socket Layer) protocol, which establishes an encrypted connection using 128-bit algorithms that are intelligible only to the customer’s computer and the Website, thus guaranteeing that the customer is sending data to DOROTEA and that the data are encrypted, preventing third party access. DOROTEA does not have access to confidential data regarding the payment methods used.
FINALIZATION OF ORDERS
Once the customer has accepted the General Terms and Conditions and finalized the order, the customer will be sent a confirmation e-mail with the order details.
CANCELLATION OF ORDERS
DELIVERY PERIODS AND LOCATIONS, PRODUCT LOSS
The delivery periods indicated on the order form are approximate. Depending on the country of delivery, the maximum delivery period can range from two to three days. For deliveries abroad, the period will be of six to seven days.
Deliveries will be considered made at the time when the transport company has made the delivery available to the customer via the transport company’s control system. Should an order be returned to DOROTEA because the customer was not present to accept the delivery, the customer will be responsible for the shipping costs for a new delivery, plus the administrative costs, which will be invoiced separately.
In the case of delivery delays attributable to DOROTEA, the customer will be able to cancel the order using the procedure described in the section on Returns.
Should an order be lost, an incident report will be filed with the transport company and may take between – and – days to resolve.
3. DILIGENCE UPON DELIVERY
At the time of each delivery, the customer is responsible for confirming the status of the order in the presence of the delivery person and should note any defect on the delivery receipt. If after this time the customer observes any defect, breakage, dent, etc. in the product, he or she must inform DOROTEA in writing, via an e-mail to firstname.lastname@example.org, in a period of no more than seven working days from the receipt of the order.
WARRANTY, WITHDRAWAL AND RETURN PROCEDURE
INTELLECTUAL AND INDUSTRIAL PROPERTY
ACCESS TO THE WEBSITE AND ITS CONTENTS
Anyone navigating, accessing or using the information, services and data available on the DOROTEA website takes on the condition of a user, and by the simple fact of using the Website they accept all applicable contractual conditions stipulated here, notwithstanding the application of obligatory norms.
Customers and users have the sole responsibility for their conduct when accessing information on the Website and during the time they are navigating it.
As a result of the above, customers and users have the sole responsibility to DOROTEA and third parties for (i) any consequences that may arise from any illicit usage of the Website or any usage that contravenes the terms of this document of any of the contents of the Website, whether or not they were created by DOROTEA or officially published under the name DOROTEA; (ii) any consequences that may arise from use of the Website that contravenes the terms of this document and damages the interests and rights of third parties or that in any way may damage, disrupt or interfere with the Website or its services or impede the normal access of other users.
DOROTEA reserves the right to update the contents as it sees fit, as well as to eliminate, limit or impede access to them, either temporarily or permanently, or to deny access to the Website to customers or users who have misused the contents or have failed to meet any of the terms set out in this document.
DOROTEA does not offer any guarantee (i) that access to the Website and to other linked pages will be uninterrupted or free of errors; (ii) that the contents or the software that customers and users access via the Website or other linked Websites is free of errors, computer viruses or other elements that may produce alterations in users’ systems or in the electronic documents and files stored there or cause any other type of damage; (iii) the use of the information or contents on this Website or other linked websites that customers and users may make for their own personal purposes.
The materials featured on this Website should be viewed by customers and users as informational and illustrative both in terms of their finality and their effects, for which reason DOROTEA does not guarantee the accuracy of the information contained on this Website, and as such will bear no liability for any possible damage or inconvenience to users that may arise from the presence of any inaccuracies on the Website
Your use of this Website implies acceptance of the terms of the Privacy and Data Protection Policy, as well as the rest of these General Terms and Conditions. We would ask those who do not accept these terms not to provide use with any personal data and to cease use of the Website.
The treatment of personal data, as well as the sending via e-mail of commercial messages, will be done in accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, passed on December 13, and Law 34/2002 on the Information Society and E-mail, passed on July 11.
In accordance with the provisions of Law 34/2002 on the Information Society and E-mail, passed on July 11, and Organic Law 15/1999 on the Protection of Personal Data, passed on December 13, and the associated regulations, Dorotea Valls Adler informs the user that personal data provided on contact forms will be stored in a data base of personal information, duly communicated to the AEPD, the handling of which will be done using the legally established security measures. Said personal data will not be transferred to any third party other than the owner without the prior express consent of the person affected.
The personal data collected will be handled in accordance with the legally established security standards, with only authorized personnel able to access them, and only for the purposes of managing requested services and/or of providing information about the activities and services of www.dorotea.es and, upon request, the sending of the Newsletter, as well as for the calculation of statistics and steps to improve our services.
DOROTEA will only reveal your data when obliged to under law or by a judicial or administrative order. Otherwise, your data will not be transferred without your express, written consent, in accordance with current legislation on the protection of personal data.
To exercise your rights of access, cancellation, rectification or opposition with regard to your data, please write to: Dorotea Valls Adler, Carrer Sant Pere Més Alt, 8, 1º 2ª; 08003 Barcelona, or send an e-mail to: email@example.com. In said communication, you must identify yourself by your full name, your national ID number and your address or e-mail address.
Additionally, in accordance with the provisions of Article 21 of and Law 34/2002 on the Information Society and E-mail, passed on July 11, if you have given your express consent on the www.dorotea.es registration form, we may send you any advertisements for our products or other promotions we believe may be of interest to you, via e-mail or any other equivalent electronic communication medium.
You are informed that at any time you may rescind the consent you have given for the reception of commercial communication by sending an e-mail to the address: firstname.lastname@example.org.
If any provision of these Conditions for Participation or the application of any provision was found or declared either partially or in its totality, to be illegal, invalid or non-executable, under any Law or regulation, said provision or part thereof would be understood to be void, but the legality, validity and applicability of the rest of the provisions of this document would not be affected and would be interpreted in light of the will of the parties and the objectives of this document.
The non-exercise on the part of DOROTEA of any of the rights and privileges conferred upon it by this document will in no case imply the renunciation of said rights and privileges, unless expressly recognized by DOROTEA, or in the case of a specific action having prescribed.
MODIFICATION OF THE TERMS OF THE CONTRACT
DOROTEA reserves the right to unilaterally modify the design and setup of the Website and the terms of this document at any time, as long as there is a valid justification for said modifications. The changes will go into force 24 hours after they have been posted on the Website.
It is recommended that the customer read the terms carefully each time he or she accesses the Website. These General Terms and Conditions will always be displayed in a visible place on the Website and be freely accessible to anyone who wishes to consult them. Acceptance of the General Terms and Conditions will be necessary prior to any purchase via the Website.
Non-compliance resulting from force majeure on the part of any party with any of the obligations herein will not lead to liability. In such cases, the obligations under this agreement will be suspended until the end of the force majeure. Should the effects of the force majeure persist over time, either of the parties may act to rescind the contract without giving rise to any liability for damages.
APPLICABLE LEGISLATION AND LEGAL JURISDICTION