{"id":10061,"date":"2021-04-22T18:56:25","date_gmt":"2021-04-22T18:56:25","guid":{"rendered":"https:\/\/dorotea.es\/faq\/"},"modified":"2021-04-29T15:41:19","modified_gmt":"2021-04-29T15:41:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/dorotea.es\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text]HOW TO BUY[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]Buying on Dorotea.es is very simple.<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]\u2022 Choose the category\u00a0(shoes or handbags) and family (type of shoe or bag).<\/p>\n

\u2022 View the product (s) that you are interested in. Through a click access in detail to the product, its composition, the guide of sizes and availability, reference and price.<\/p>\n

\u2022 Select a product\/s and add it to the basket. You can then choose to continue shopping or to process order.<\/p>\n

\u2022 If you want to process your order you have the option to do so by registering in the customer area or finalize the purchase without registration.<\/p>\n

\u2022 Select a method of payment: Visa, Visa Electron, Mastercard, American Express\u2026<\/p>\n

\u2022 Confirm the order.<\/p>\n

\u2022 You will receive an email confirming your order.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_column_text]In which countries can you shop online?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]Actualmente puede hacer su compra en Espa\u00f1a,\u00a0<\/span>Alemania, Austria, B\u00e9lgica, Dinamarca, Francia, Holanda, Italia, Reino Unido, Suiza, Suecia, Noruega, E.E.U.U y Canad\u00e1. Si tu pa\u00eds no est\u00e1 en el listado contacta con nosotras a trav\u00e9s de tienda@dorotea.es[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text]PAYMENT[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]Does the price of the products include shipping costs?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]
\nThe prices of this website are shown in euros, but exclude shipping costs, which will be added to the total amount due as set forth in our Shipping Guide.<\/span><\/p>\n

Prices may change at any time. The changes will not affect orders that we have already shipped to you or if we have already send a Shipment Confirmation.<\/span>
\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_column_text]What payment method can I use to make my purchase?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]We have the following means of payment: Visa, Visa Electron, Mastercard, American Express, Paypal[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_column_text]Can I cancel my order?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]S\u00ed. Podr\u00e1 cancelar su pedido, siempre y cuando el estado del mismo lo permita. Para ello, acceda al apartado \u201cpedidos realizados\u201d de su cuenta. Si no est\u00e1 registrada\/o por favor contacte con nosotras a trav\u00e9s de\u00a0tiendas@dorotea.es<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_column_text]What should I do if a defective or incorrect item arrives?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Dorotea.es s\u00f3lo vende productos en perfecto estado, por lo que si, excepcionalmente le llega un producto con alguna tara o le llega un producto que no haya pedido p\u00f3ngase en contacto con nosotras a trav\u00e9s de\u00a0tiendas@dorotea.es<\/span>. Env\u00edanos una foto de la tara o del producto enviado por error junto con el n\u00famero del pedido.<\/p>\n

Nosotras nos ocuparemos.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text]SHIPPING[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]Where can I receive my order?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]You can receive it in the address you choose (address, job, etc\u2026 never in PO Box[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_column_text]How soon will I get my order?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]
\nDelivery times depend on the type of shipment selected. For standard domestic shipments are 2 to 3 working days and express shipments are 1 to 2 working days. For Islas Canarias, Ceuta and Melilla the terms are extended 24-48h.<\/p>\n

International orders have their own delivery times according to destination.<\/p>\n

Important notes:<\/p>\n

1. Orders placed on a business day before 2:00 p.m. will generally begin processing on that day. Orders placed after 2:00 p.m. will generally begin processing the next business day.<\/p>\n

2. For orders made on weekends or holidays, orders will usually begin processing the next business day. Holidays and maximum sales time may alter the delivery time.<\/p>\n

3. We do not offer delivery on Saturday.
\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_column_text]How much do I have to pay for shipping?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

National cost:<\/span><\/strong><\/p>\n

The shipping national cost is 7\u20ac.<\/span><\/p>\n

International cost:<\/span><\/strong><\/p>\n

Delivery to Non-EU countries can incurre additional custom duties and value added taxes (VAT), which are not included in the price and shipping cost listed on our website. More information can be found here: http:\/\/ec.europa.eu\/taxation_customs\/index_en.htm.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_column_text]Can I track the status of my order?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]S\u00ed, a trav\u00e9s de \u201cmi cuenta\u201d en pedidos realizados podr\u00e1 ver el estado de su pedido. Si no est\u00e1 registrado y no encuentras el correo de confirmaci\u00f3n del pedido, env\u00ede un correo a tiendas@dorotea.es\u00a0\u00a0<\/span><\/span>con el asunto \u201cInformaci\u00f3n de pedido\u201d y te reenviaremos de nuevo el tracking de su paquete.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_column_text]\u00bfWhat is the process of home delivery?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]
\nIf you have chosen delivery at home, we will send you an email confirmation of delivery and a tracking number (with a link to the website of the courier company) when your order is leaving the warehouse.<\/p>\n

The carrier will contact you by e-mail or telephone to inform you of the time and day of delivery of your order. Your order will be delivered to the address you indicate and requires a signature, so if for any reason you do not find anyone to receive it, the courier will leave a card with specific information about your delivery.<\/p>\n

ec\u00edfica acerca de su entrega.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text]RETURNS & EXCHANGES[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]Do I have to pay anything to request a change? Do I have to pay something to request a change?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

We make changes and returns.<\/span><\/p>\n

Spain:<\/span><\/p>\n

In the case of exchange or return, these will be borne by the consumer.\u00a0<\/span><\/p>\n

International:<\/span><\/p>\n

In the case of exchange or return, these will be borne by the consumer.<\/p>\n

Consider:<\/span><\/p>\n

\u2022\u00a0<\/b>Footwear must be tested on a rug or surface that doesn\u2019t damage the sole of the shoe.<\/span><\/p>\n

\u2022\u00a0<\/b>The shoe must include the original shoe box.<\/span><\/p>\n

\u2022\u00a0<\/b>The return of the shoe in a damaged shoe box or without the original shoe box won\u2019t\u00a0be accepted and will be returned to you.<\/span><\/p>\n

\u2022\u00a0<\/b>All returned bags should be placed inside the original bag and include all accessories.<\/span><\/p>\n

\u2022\u00a0<\/b>Please pack your return in protective packaging for shipping.<\/span><\/p>\n

\u2022\u00a0<\/b>Please note that returns must be postmarked within 15 days of receipt of your purchase.<\/span><\/p>\n

\u2022\u00a0<\/b>In case of change if the new item you want has a higher cost the\u00a0difference \u00a0of price have to be paid before we send\u00a0the new product.<\/span><\/p>\n

\u2022\u00a0<\/b>Your change or return can take up to 15 working days (excluding weekends and holidays) to arrive at our warehouse, depending on which shipping method you use.<\/span><\/p>\n

\u2022\u00a0<\/b>We will send you an email when we have received your package informing you of the reception. We try to accept all returns but in the event that an item is returned in an improper condition, we would have to send it back to you.<\/span><\/p>\n

\u2022\u00a0<\/b>Once verified the status of the product we will inform you if the change or return can be made. The refund of the money in case of return will be made in a period of 15 days following the payment method used to make the order.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_column_text]What is the deadline for making a change or return?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]
\nYou have two\u00a0weeks for the return and change from the date you have received the shipment.<\/p>\n

Dorotea.es reserves the right to refuse returns sent or sent after the deadline, or products that are not in the same conditions in which they were received.
\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_column_text]How can I make a change or return?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]\u2022 \u00a0En Showroom Dorotea:\u00a0<\/b>ac\u00e9rcate a nuestro showroom en Barcelona.\u00a0c\/Sant Pere m\u00e9s alt 18, 1\u00ba 2\u00aa<\/a><\/p>\n

\u2022 \u00a0En Dorotea.es:\u00a0<\/b>Podr\u00e1s solicitar un cambio o devoluci\u00f3n de una compra\u00a0online a trav\u00e9s de tiendas@dorotea.es<\/span>\u00a0<\/span><\/p>\n

Requisitos:\u00a0<\/span>Recuerda introducir en la devoluci\u00f3n la hoja que recibiste en tu paquete para que sepamos los datos de tu pedido<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text]REFOUND[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][\/vc_column][vc_column width=”1\/3″][vc_column_text]<\/p>\n

Your change or return can take up to 15 working days (excluding weekends and holidays) to arrive at our warehouse, depending on which shipping method you use.<\/span><\/p>\n

We will send you an email when we have received your package informing you of the reception. We try to accept all returns but in the event that an item is returned in an improper condition, we would have to send it back to you. Once verified the status of the product we will inform you if the change or return can be made.<\/span><\/p>\n

The refund of the money in case of return will be made in a period of 15 days following the payment method used to make the order.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text]SALES[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]Can I change any items?<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]Products purchased with discounts \/ sales can\u2019t be returned.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text]HOW TO BUY[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]Buying on Dorotea.es is very simple.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]\u2022 Choose the category\u00a0(shoes or handbags) and family (type of shoe or bag). \u2022 View the product (s) that you are interested in. Through a click access in detail to the product, its composition, the guide of sizes and availability, reference and price. \u2022 Select …<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nFAQ | Dorotea<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dorotea.es\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Dorotea\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/3″][vc_column_text]HOW TO BUY[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]Buying on Dorotea.es is very simple.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_column_text]\u2022 Choose the category\u00a0(shoes or handbags) and family (type of shoe or bag). \u2022 View the product (s) that you are interested in. Through a click access in detail to the product, its composition, the guide of sizes and availability, reference and price. \u2022 Select …\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dorotea.es\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Dorotea\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/es-es.facebook.com\/dorotea.bcn\/\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-29T15:41:19+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"10 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dorotea.es\/#website\",\"url\":\"https:\/\/dorotea.es\/\",\"name\":\"Dorotea\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/dorotea.es\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dorotea.es\/faq\/#webpage\",\"url\":\"https:\/\/dorotea.es\/faq\/\",\"name\":\"FAQ | Dorotea\",\"isPartOf\":{\"@id\":\"https:\/\/dorotea.es\/#website\"},\"datePublished\":\"2021-04-22T18:56:25+00:00\",\"dateModified\":\"2021-04-29T15:41:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/dorotea.es\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dorotea.es\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/dorotea.es\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dorotea.es\/\",\"url\":\"https:\/\/dorotea.es\/\",\"name\":\"Portada\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@id\":\"https:\/\/dorotea.es\/faq\/#webpage\"}}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/dorotea.es\/en\/wp-json\/wp\/v2\/pages\/10061"}],"collection":[{"href":"https:\/\/dorotea.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dorotea.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dorotea.es\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dorotea.es\/en\/wp-json\/wp\/v2\/comments?post=10061"}],"version-history":[{"count":6,"href":"https:\/\/dorotea.es\/en\/wp-json\/wp\/v2\/pages\/10061\/revisions"}],"predecessor-version":[{"id":10391,"href":"https:\/\/dorotea.es\/en\/wp-json\/wp\/v2\/pages\/10061\/revisions\/10391"}],"wp:attachment":[{"href":"https:\/\/dorotea.es\/en\/wp-json\/wp\/v2\/media?parent=10061"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}