PRIVACY POLICY
  • In accordance with the provisions of Law 34/2002 on the Information Society and E-mail, passed on July 11, and Organic Law 15/1999 on the Protection of Personal Data, passed on December 13, and the associated regulations, Dorotea Valls Adler informs the user that personal data provided on contact forms will be stored in a data base of personal information, duly communicated to the AEPD, the handling of which will be done using the legally established security measures. Said personal data will not be transferred to any third party other than the owner without the prior express consent of the person affected.

    The personal data collected will be handled in accordance with the legally established security standards, with only authorized personnel able to access them, and only for the purposes of managing requested services and/or of providing information about the activities and services of www.dorotea.es and, upon request, the sending of the Newsletter, as well as for the calculation of statistics and steps to improve our services.

    DOROTEA will only reveal your data when obliged to under law or by a judicial or administrative order. Otherwise, your data will not be transferred without your express, written consent, in accordance with current legislation on the protection of personal data.

    To exercise your rights of access, cancellation, rectification or opposition with regard to your data, please write to: Dorotea Valls Adler, Carrer Sant Pere Més Alt, 8, 1º 2ª; 08003 Barcelona, or send an e-mail to: info@dorotea.es. In said communication, you must identify yourself by your full name, your national ID number and your address or e-mail address.

    Additionally, in accordance with the provisions of Article 21 of and Law 34/2002 on the Information Society and E-mail, passed on July 11, if you have given your express consent on the www.dorotea.es registration form, we may send you any advertisements for our products or other promotions we believe may be of interest to you, via e-mail or any other equivalent electronic communication medium.

    You are informed that at any time you may rescind the consent you have given for the reception of commercial communication by sending an e-mail to the address: info@dorotea.es.

     

GENERAL CONTRACT CONDITIONS
  • OBJECTIVE AND GENERAL TERMS
  • This document on General Contract Conditions, Sales Conditions and Privacy Policy (hereinafter “General Terms and Conditions”) regulates the use of the website www.dorotea.es (hereinafter “the Website”) owned by Dorotea Valls Adler. DOROTEA is a duly registered trademark in Spain and internationally, belonging to Dorotea Valls Adler, who resides at 08003 Barcelona, C/ Sant Pere Més Alt nº 18, 1º 2ª, (hereinafter DOROTEA).

    DOROTEA provides information on her products and services and offers sales via the Website. People wishing to acquire the company’s products must complete the sales form and accept the version of these General Terms and Conditions that is displayed on the Website at the time of the purchase.

    Users who access the Website without making any purchases are also subject to these General Terms and Conditions when applicable.

    The Website is intended for users 18 years of age or older.

  • PRODUCT INFORMATION
  • The product descriptions that appear on this Website reflect the finished products as closely as possible. However, this information and the product photos and videos published on the Website are for the purposes of illustration only. The price of the products may not include shipping and other costs, which will appear in detailed form before the sale is final.

  • TAXES
  • The purchases that are made and delivered within the territory of EU member states are subject to VAT. Purchases and deliveries made outside the European Union and in the Canary Islands Ceuta and Melilla are exempt from VAT, the application of other taxes and/or customs fees in any of these other territories notwithstanding.

  • AVAILABILITY
  • Should a product that has been ordered not be available, the customer will be informed via e-mail of the full or partial cancellation of the order. The partial cancellation of an order due to lack of product availability does not give the customer the right to cancel the full order. If a customer wishes to return a delivered product as a result of the unavailability of another product, he or she will be subject to the conditions in the section on Returns.

  • PAYMENT
  • Any purchase on the Website is paid for when the order is final via a credit card, a debit card or PayPal. The corresponding shipping fees are added to the initial price of the products displayed on the Website. All this information will be displayed in detail before the sale is final and will be explicitly accepted by the customer.

    For each order, DOROTEA will send a purchase receipt to the e-mail address provided on the order form. A legal invoice will only be issued if it is expressly requested.

  • SECURITY
  • DOROTEA has the highest level of security measures in place for its payment system, making use of a secure server and SSL (Secure Socket Layer) protocol, which establishes an encrypted connection using 128-bit algorithms that are intelligible only to the customer’s computer and the Website, thus guaranteeing that the customer is sending data to DOROTEA and that the data are encrypted, preventing third party access. DOROTEA does not have access to confidential data regarding the payment methods used.

  • FINALIZATION OF ORDERS
  • Once the customer has accepted the General Terms and Conditions and finalized the order, the customer will be sent a confirmation e-mail with the order details.

  • CANCELLATION OF ORDERS
  • The cancellation of orders will be carried out in writing via an e-mail to info@dorotea.es, and cancellations will only be accepted for products that have not yet left our warehouses.

    Once the order has been shipped, no cancellations will be accepted. In these cases, orders will be subject to the procedures outlined in the section on “Returns.”

  • DELIVERY PERIODS AND LOCATIONS, PRODUCT LOSS
  • 1. PRODUCT DELIVERY

    DOROTEA assumes the obligation to ensure the delivery of the product in perfect condition to the address indicated on the order form. DOROTEA is not responsible for delivery errors resulting from customer omissions or errors when entering delivery data into the order form.

    2. DELIVERY PERIOD

    The delivery periods indicated on the order form are approximate. Depending on the country of delivery, the maximum delivery period can range from two to three days. For deliveries abroad, the period will be of six to seven days.

    Deliveries will be considered made at the time when the transport company has made the delivery available to the customer via the transport company’s control system. Should an order be returned to DOROTEA because the customer was not present to accept the delivery, the customer will be responsible for the shipping costs for a new delivery, plus the administrative costs, which will be invoiced separately.

    In the case of delivery delays attributable to DOROTEA, the customer will be able to cancel the order using the procedure described in the section on Returns.

    Should an order be lost, an incident report will be filed with the transport company and may take between – and – days to resolve.

    3. DILIGENCE UPON DELIVERY

    At the time of each delivery, the customer is responsible for confirming the status of the order in the presence of the delivery person and should note any defect on the delivery receipt. If after this time the customer observes any defect, breakage, dent, etc. in the product, he or she must inform DOROTEA in writing, via an e-mail to info@dorotea.es, in a period of no more than seven working days from the

  • WARRANTY, WITHDRAWAL AND RETURN PROCEDURE
  • DOROTEA offers a warrantee of up to two years from the time of the delivery of the products sold via its Website should they not comply with the applicable regulations. Products are understood to be in compliance with these standards as long as (i) they are as described and of the quality claimed; (ii) they have the features and qualities that are habitual in a product of the same characteristics, in light of the nature of the product itself and the specifications displayed on our Website and (iii) are suitable for the habitual use that is made of them.

    Orders may be returned without cause and refunds issued within a period of no more than 14 calendar days from the date of delivery. In these cases, the products must be in the identical condition to their condition upon delivery, and the customer must return the original packaging and labels, along with the return form and a copy of the invoice with an indication of the products being returned and the reason.

    Additionally, the customer must send an e-mail to info@dorotea.es communicating the return and the reasons for it. If the reasons for the return are attributable to DOROTEA due to product defects or delivery errors, the customer may choose to have DOROTEA send a new product, for which DOROTEA will assume the shipping costs, or the customer may elect a refund of the price of the product along with the shipping costs and any costs incurred in the return.  Partial returns will be given partial refunds.

    In the case of returns without cause, the customer will be responsible for paying the shipping and return costs. When the returned item is received, DOROTEA will confirm the conditions of the product before issuing any refund.

    DOROTEA is not responsible for any return costs when the above procedure is not followed. Customized products may not be returned.

    Refunds will be issued using the same system that was used for the purchase (customer account or card) within a period of 48 hours starting with the receipt of the returned order.

     

  • INTELLECTUAL AND INDUSTRIAL PROPERTY
  • All the contents of the website www.dorotea.es, the source code, the names, the brands and the data bases that are accessible via the Website, as well as other materials including, but not limited to, photographs, images, texts, designs, brands, commercial names and date included on the Website are the property of Dorotea Valls Adler (hereinafter the owner) and are subject to the protections of national and international intellectual and industrial property rights, held by the owner or other rights holders. Notwithstanding the above, the contents of the Website are also defined as an IT program, and as such, the relevant Spanish and EU regulations in this area are applicable.

    Under no circumstances does any use of the Website www.dorotea.es imply any sort of renunciation, transmission or partial or total transfer of said rights, nor does it confer upon users any rights to use, alter, exploit, reproduce, distribute or publicly communicate any of the contents or materials subject to the protection of intellectual or industrial property rights, and such activities are prohibited without the express written prior consent of the owner or of third party rights holders, with the exception of the right to access, view and make copies of the materials for the sole personal use of the user, rights that should always be exercised in good faith and in compliance with all applicable legislation.

    Nothing in this document should be interpreted to give the customer or user any rights over the Website or the images, logos or any other material subject to intellectual or industrial property rights on www.dorotea.es.

    Customers and users freely cede any rights worldwide up to the point permitted under law that may correspond to any customer comments or ratings posted on www.doroteaes or to any images they may upload onto the Website.

     

     

  • ACCESS TO THE WEBSITE AND ITS CONTENTS
  • Anyone navigating, accessing or using the information, services and data available on the DOROTEA website takes on the condition of a user, and by the simple fact of using the Website they accept all applicable contractual conditions stipulated here, notwithstanding the application of obligatory norms.

    Customers and users have the sole responsibility for their conduct when accessing information on the Website and during the time they are navigating it.

    As a result of the above, customers and users have the sole responsibility to DOROTEA and third parties for (i) any consequences that may arise from any illicit usage of the Website or any usage that contravenes the terms of this document of any of the contents of the Website, whether or not they were created by DOROTEA or officially published under the name DOROTEA;  (ii) any consequences that may arise from use of the Website that contravenes the terms of this document and damages the interests and rights of third parties or that in any way may damage, disrupt or interfere with the Website or its services or impede the normal access of other users.

    DOROTEA reserves the right to update the contents as it sees fit, as well as to eliminate, limit or impede access to them, either temporarily or permanently, or to deny access to the Website to customers or users who have misused the contents or have failed to meet any of the terms set out in this document.

    DOROTEA does not offer any guarantee  (i) that access to the Website and to other linked pages will be uninterrupted or free of errors; (ii) that the contents or the software that customers and users access via the Website or other linked Websites is free of errors, computer viruses or other elements that may produce alterations in users’ systems or in the electronic documents and files stored there or cause any other type of damage; (iii) the use of the information or contents on this Website or other linked websites that customers and users may make for their own personal purposes.

    The materials featured on this Website should be viewed by customers and users as informational and illustrative both in terms of their finality and their effects, for which reason DOROTEA does not guarantee the accuracy of the information contained on this Website, and as such will bear no liability for any possible damage or inconvenience to users that may arise from the presence of any inaccuracies on the Website.

  • LIABILITY
  • Unless otherwise indicated in this document, the liability of DOROTEA products is limited to the products’ purchase price.

    DOROTEA assumes no responsibility arising from situations including, but not limited to, the following:

    • The use that customers or users may make of the materials on this Website or on linked websites, whether said use is prohibited or permitted, in contravention of the intellectual and/or industrial property rights of the contents of the Website or of third parties.
    • Any damages to customers or users caused by the normal or abnormal functioning of the search tools, the organization or location of contents and/or access to the Website and, in general terms, any errors or problems that arise in the functioning of any technical elements that the Website or a program may provide to the user.
    • The contents of the pages that customers or users might access via links featured on the Website, authorized or otherwise.
    • Access on the part of minors to the contents included on the Website, with their parents or guardian charged with exercising the appropriate control over the activities of the minors in their care or with installing a software tool for parental control of the Internet in order to prevent minors from (i) accessing materials or contents that are unsuitable for them or (ii) sending personal data without the prior authorization of their parents or guardians.
    • The messages or dialogues that may be posted in debates, forums, chats or virtual communities that are organized within or around the Website and/or linked websites, nor to any damages that individuals or groups of customers or users may suffer as a result of said messages and/or dialogues.
    • The owner of the Website dorotea.es assumes no responsibility for the contents of the links featured on the page, as established under Article 17 of the LSSICE.

    Additionally, DOROTEA assumes no responsibility for issues including, but not limited to, the following:

    • Errors or delays in customer access to the Website when the customer is entering data into the order form, slow service or the non-receipt on the part of the customer of the order confirmation, or any anomaly that might arise as a result of Internet problems, accidental conditions, force majeure or any other unforeseeable contingency beyond the good faith efforts of DOROTEA.
    • Any communication errors or issues that might arise, including erasure or incomplete transmissions of data, meaning that there is no guarantee that the Website’s services will be continuously operational.
    • Errors or damages to the Website caused by inefficient or bad faith use on the part of the customer or user.
    • Failures or problems with the e-mail address provided by the customer for the sending of the order confirmation.
    • DOROTEA is committed to resolving any issues that may arise and to offering customers all the necessary support in arriving at a fast and satisfactory solution to all problems.
    • Additionally, DOROTEA reserves the right to carry out promotional campaigns over defined time periods to attract new customers to the service. DOROTEA reserves the right to modify the conditions of promotions, to extend them as long as this is duly communicated or to exclude any participant from a promotion should said participant be seen to have engaged in any anomalous, abusive or unethical behavior within the promotion.
    • No responsibility is assumed for the consequences of any customer service advice that our agents provide. This advice is always intended for the purposes of guidance and information.

    The customer or user will assume responsibilities that include, but are not limited to, the following:

    • The truthfulness and legality of the information provided by the customer of the forms featured on the DOROTEA Website that provide access to certain of the Website’s contents or services.
    • Any use of the information, services and data provided by DOROTEA that is in contravention of these terms and conditions, the law, morality, acceptable behavior or public order, or that in any other way may damage the rights of third parties or the functioning of the Website itself.
  • COOKIES
  • Our Website uses cookies to identify users and to collect data about visits so as to improve users’ experience, verify their activities on the Website and identify the products they have purchased. Cookies can be disabled, or your computer can notify you every time they are being used. To do either of these things, modify your browser settings. Doing so may limit the functionality of our Website and make some of its features inaccessible.

    Your use of this Website implies acceptance of the terms of the Privacy and Data Protection Policy, as well as the rest of these General Terms and Conditions. We would ask those who do not accept these terms not to provide use with any personal data and to cease use of the Website.

    The treatment of personal data, as well as the sending via e-mail of commercial messages, will be done in accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, passed on December 13, and Law 34/2002 on the Information Society and E-mail, passed on July 11.

     

  • PRIVACY POLICY
  • In accordance with the provisions of Law 34/2002 on the Information Society and E-mail, passed on July 11, and Organic Law 15/1999 on the Protection of Personal Data, passed on December 13, and the associated regulations, Dorotea Valls Adler informs the user that personal data provided on contact forms will be stored in a data base of personal information, duly communicated to the AEPD, the handling of which will be done using the legally established security measures. Said personal data will not be transferred to any third party other than the owner without the prior express consent of the person affected.

    The personal data collected will be handled in accordance with the legally established security standards, with only authorized personnel able to access them, and only for the purposes of managing requested services and/or of providing information about the activities and services of www.dorotea.es and, upon request, the sending of the Newsletter, as well as for the calculation of statistics and steps to improve our services.

    DOROTEA will only reveal your data when obliged to under law or by a judicial or administrative order. Otherwise, your data will not be transferred without your express, written consent, in accordance with current legislation on the protection of personal data.

    To exercise your rights of access, cancellation, rectification or opposition with regard to your data, please write to: Dorotea Valls Adler, Carrer Sant Pere Més Alt, 8, 1º 2ª; 08003 Barcelona, or send an e-mail to: info@dorotea.es. In said communication, you must identify yourself by your full name, your national ID number and your address or e-mail address.

    Additionally, in accordance with the provisions of Article 21 of and Law 34/2002 on the Information Society and E-mail, passed on July 11, if you have given your express consent on the www.dorotea.es registration form, we may send you any advertisements for our products or other promotions we believe may be of interest to you, via e-mail or any other equivalent electronic communication medium.

    You are informed that at any time you may rescind the consent you have given for the reception of commercial communication by sending an e-mail to the address: info@dorotea.es.

     

  • NULLITY
  • If any provision of these Conditions for Participation or the application of any provision was found or declared either partially or in its totality, to be illegal, invalid or non-executable, under any Law or regulation, said provision or part thereof would be understood to be void, but the legality, validity and applicability of the rest of the provisions of this document would not be affected and would be interpreted in light of the will of the parties and the objectives of this document.

    The non-exercise on the part of DOROTEA of any of the rights and privileges conferred upon it by this document will in no case imply the renunciation of said rights and privileges, unless expressly recognized by DOROTEA, or in the case of a specific action having prescribed.

     

     

  • MODIFICATION OF THE TERMS OF THE CONTRACT
  • DOROTEA reserves the right to unilaterally modify the design and setup of the Website and the terms of this document at any time, as long as there is a valid justification for said modifications. The changes will go into force 24 hours after they have been posted on the Website.

    It is recommended that the customer read the terms carefully each time he or she accesses the Website. These General Terms and Conditions will always be displayed in a visible place on the Website and be freely accessible to anyone who wishes to consult them. Acceptance of the General Terms and Conditions will be necessary prior to any purchase via the Website.

  • FORCE MAJEURE
  • Non-compliance resulting from force majeure on the part of any party with any of the obligations herein will not lead to liability. In such cases, the obligations under this agreement will be suspended until the end of the force majeure. Should the effects of the force majeure persist over time, either of the parties may act to rescind the contract without giving rise to any liability for damages.

  • APPLICABLE LEGISLATION AND LEGAL JURISDICTION
  • These terms and conditions will be subject to and interpreted under Spanish legislation. In the case of any conflict between the customer or user and www.dorotea.es that may emerge with respect to the interpretation or application of these General Terms and Conditions, the parties explicitly renounce any other legal jurisdiction that may correspond to them and submit exclusively to the courts of the city of Barcelona (Spain).

    Said conflicts will fall within the jurisdiction of the courts of Barcelona city, except when the customer/user is a consumer, in which cases the jurisdiction will be that of the resident of the consumer or of the location of compliance with the obligation.

    Should the consumer reside outside of Spain, both parties expressly renounce any other jurisdiction and will submit to the jurisdiction of the courts of Barcelona city (Spain).

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