How to buy
  • Buying on Dorotea.es is very simple.
  • • Choose the category (shoes or handbags) and family (type of shoe or bag).

    • View the product (s) that you are interested in. Through a click access in detail to the product, its composition, the guide of sizes and availability, reference and price.

    • Select a product/s and add it to the basket. You can then choose to continue shopping or to process order.

    • If you want to process your order you have the option to do so by registering in the customer area or finalize the purchase without registration.

    • Select a method of payment: Visa, Visa Electron, Mastercard, American Express, Paypal …

    • Confirm the order.

    • You will receive an email confirming your order.

  • How I know my size?
  • Size Guide

  • In which countries can you shop online?
  • Currently you can make your purchase in Spain, Germany, Ostrich, Belgium, Denmark, France, Holland, Italy, England, Switzerland, Sweden, Norwey, United States and Canada …. Add a list of countries. If your country is not in the list contact us through tienda@dorotea.es

Payment
  • Does the price of the products include shipping costs?
  • The prices of this website are shown in euros, but exclude shipping costs, which will be added to the total amount due as set forth in our Shipping Guide.

    Prices may change at any time. The changes will not affect orders that we have already shipped to you or if we have already send a Shipment Confirmation.

  • What payment method can I use to make my purchase?
  • We have the following means of payment: Visa, Visa Electron, Mastercard, American Express, Paypal

  • Can I cancel my order?
  • Yes. You can cancel your order, as long as the status of the order allows you to do it. To do this, access the “orders placed” section of your account. If you are not registered please contact with us through tienda@dorotea.es

  • What should I do if a defective or incorrect item arrives?
  • Dorotea.es only sells products in perfect condition, so if, exceptionally you get a product with some defective or you get a product that you haven’t asked get in touch with our through info@dorotea.es . You have to send us a photo of the defective or product sent in error together with the order number.

    We’ll take care of it.

Shipping
  • Where can I receive my order?
  • You can receive it in the address you choose (address, job, etc… never in PO Box).

  • How soon will I get my order?
  • Delivery times depend on the type of shipment selected. For standard domestic shipments are 2 to 3 working days and express shipments are 1 to 2 working days. For Islas Canarias, Ceuta and Melilla the terms are extended 24-48h.

    International orders have their own delivery times according to destination.

    Important notes:

    1. Orders placed on a business day before 2:00 p.m. will generally begin processing on that day. Orders placed after 2:00 p.m. will generally begin processing the next business day.

    2. For orders made on weekends or holidays, orders will usually begin processing the next business day. Holidays and maximum sales time may alter the delivery time.

    3. We do not offer delivery on Saturday.

  • How much do I have to pay for shipping?
  • National Costs:

    The shipping costs at the national level are 5€.

    International costs:

    Delivery to Non-EU countries can incure additional custom duties and value added taxes (VAT), which are not included in the price and shipping cost listed on our website. More information can be found here: http://ec.europa.eu/taxation_customs/index_en.htm.

    Costes nacionales:

    Los gastos de envío a nivel nacional son de 5 €.

    Costes internacionales:

    Los envíos a países fuera de Union Europea pueden incurrir en gastos adicionales de tasas de aduana, etc.., los cuales no están incluidos en las tarifas de nuestra tienda correrán a cargo de la clienta. Pueden consultar más info aqui:     http://ec.europa.eu/taxation_customs/index_en.htm.

  • Can I track the status of my order?
  • Yes, through “my account” in orders placed you can see the status of your order. If you are not registered, click on the “Order Information” link in the confirmation email to follow up.

    If you aren’t registered and can’t find the order confirmation email, send an email to tienda@dorotea.es with the subject “Order Information” and we will resend your tracking of your package.

  • ¿What is the process of home delivery?
  • If you have chosen delivery at home, we will send you an email confirmation of delivery and a tracking number (with a link to the website of the courier company) when your order is leaving the warehouse.

    The carrier will contact you by e-mail or telephone to inform you of the time and day of delivery of your order. Your order will be delivered to the address you indicate and requires a signature, so if for any reason you do not find anyone to receive it, the courier will leave a card with specific information about your delivery.

Returns & Exchanges
  • Do I have to pay anything to request a change? Do I have to pay something to request a change?
  • We make changes and returns.

    Spain:

    In the case of exchange or return, these will be borne by the consumer

    International:

    In the case of exchange or return, these will be borne by the consumer.

    Consider:

    • Footwear must be tested on a rug or surface that doesn’t damage the sole of the shoe.

    • The shoe must include the original shoe box.

    • The return of the shoe in a damaged shoe box or without the original shoe box won’t be accepted and will be returned to you.

    • All returned bags should be placed inside the original bag and include all accessories.

    • Please pack your return in protective packaging for shipping.

    • Please note that returns must be postmarked within 15 days of receipt of your purchase.

    • In case of change if the new item you want has a higher cost the difference  of price have to be paid before we send the new product.

    • Your change or return can take up to 15 working days (excluding weekends and holidays) to arrive at our warehouse, depending on which shipping method you use.

    • We will send you an email when we have received your package informing you of the reception. We try to accept all returns but in the event that an item is returned in an improper condition, we would have to send it back to you.

    • Once verified the status of the product we will inform you if the change or return can be made. The refund of the money in case of return will be made in a period of 15 days following the payment method used to make the order.

  • • What is the deadline for making a change or return?
  • You have two weeks for the return and change from the date you have received the shipment.

    Dorotea.es reserves the right to refuse returns sent or sent after the deadline, or products that are not in the same conditions in which they were received.

  • How can I make a change or return?
  • • In the Showroom Dorotea: come to our showroom in Barcelona (c/Sant Pere més alt 18, 1º 2ª.). You can request a change the size or color.

     In Dorotea.es: check the different options that we have and follow the steps indicated in “My account> Orders and returns> Change or return”. You can request a change of size or color.

     

Refound
  • Your change or return can take up to 15 working days (excluding weekends and holidays) to arrive at our warehouse, depending on which shipping method you use.

    We will send you an email when we have received your package informing you of the reception. We try to accept all returns but in the event that an item is returned in an improper condition, we would have to send it back to you. Once verified the status of the product we will inform you if the change or return can be made.

    The refund of the money in case of return will be made in a period of 15 days following the payment method used to make the order.

Sales
  • Can I change any items?
  • Products purchased with discounts / sales can’t be returned.

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